Support
Frequently asked questions
Everything you need to know about our compounds, testing, shipping, and compliance. Can't find an answer? Reach out to our team.
Do your products come with a certificate of analysis (COA)?
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Yes. Every product ships with a batch-specific COA documenting identity, purity, and mass, generated by an independent third-party laboratory. You can also download the COA from any product page before ordering.
What does "for laboratory research use only" mean?
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Every compound we sell is intended strictly for in-vitro laboratory and research applications. Our products are not drugs, supplements, or cosmetics, and are not intended for human or veterinary use, diagnosis, or treatment.
How is purity verified?
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Each batch is analyzed by HPLC and mass spectrometry at an independent lab. We publish results for every lot and guarantee a minimum purity of 99.9% on listed compounds.
How are orders shipped and stored?
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Peptides are supplied as lyophilized powder in sealed vials and shipped with cold-chain packaging where required. We recommend storing product chilled and away from light upon arrival.
What are your shipping times?
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Domestic US orders typically ship within 1 business day and arrive in 2-4 business days. Cold-chain and international timelines are shown at checkout based on your address.
Which payment methods do you accept?
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We accept all major credit and debit cards. Payment is processed securely by Stripe — your card details never touch our servers.
Can I order in bulk or request a compound not listed?
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Yes. For bulk pricing, custom quantities, or sourcing a compound not in our catalog, contact our team through the Contact page and we will respond within one business day.
What is your return policy?
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Because these are sensitive research materials, we cannot accept returns of opened vials. If a product arrives damaged or fails to match its COA, contact us within 7 days for a replacement or refund.
Do you ship internationally?
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We ship to most countries, subject to local import regulations. It is the buyer's responsibility to confirm that a compound may be legally imported for research in their jurisdiction.
Are your products safe for human consumption?
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No. None of our products are approved or intended for human consumption, therapeutic, or in-vivo use. They are sold exclusively for laboratory research.
